When you shop with Colours Down Under, if you are not completely satisfied with your purchase, you can simply return it to Colours Down Under and we will provide you with an exchange or repair within the guidelines outlined below.
This policy applies to all purchases made from Colours Down Under, either online or at our store.
Please note that all returns requests must be accompanied by any of the following Proof of Purchase documents:
If you have changed your mind about your purchase, Colours Down Under will not provide a refund but a exchange may be provided that:
If you are unable to provide satisfactory Proof of Purchase, Colours Down Under may, in its absolute discretion, provide you with an exchange to the current value of the item, provided that:
In the circumstance where you are unable to exchange an item, subject to authorisation from a Colours Down Under, Colours Down Under may in its absolute discretion provide you with a Colours Down Under gift voucher to the current value of the item.
As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items purchased from Colours Down Under. In accordance with Australian Consumer Law, if the item has a major failure, you may reject the item and seek a refund or exchange.
The quickest and easiest way to return a product, whether purchased online or instore is to go to the Colours Down Under store. You may also return the item by sending it to:
Colours Down Under
Shop 12, Pioneer Village
CNR Albany & South Western HWY
Armadale WA 6112
Please include a copy of your invoice with your goods. A staff member will call you to process your return once the goods have been received. Colours Down Under will not reimburse postage costs for returned items unless the item is faulty.
For all purchases, Colours Down Under will not issue a refund using your original payment method, or, where appropriate and at Colours Down Under sole discretion.